shipping policy.
we ship from the netherlands with postnl.
when will my order ship?
in-stock items ship within 1–2 business days. made-to-order items are printed after you order and ship within 7 business days.
business days are monday to friday, excluding public holidays in the netherlands.
ordering both in-stock and made-to-order items? we wait until everything is ready and send it together. allow up to 7 business days before the order ships.
if your order is delayed, we will contact you. your legal rights still apply if delivery is late.
how long does delivery take?
delivery time starts after we send your order. it comes on top of the time we need to prepare it.
postnl delivery times vary by country and shipping service. international parcels can take longer, especially if customs needs to check them. a delivery estimate is not a guaranteed date unless we clearly agree otherwise.
shipping prices and free shipping
shipping options and prices are shown at checkout before you pay. free standard shipping starts at the amounts below. we use the total price of your items after discounts, without shipping costs.
| country | free shipping from |
|---|---|
| the netherlands | €75 |
| belgium, france, germany | €100 |
| austria, bulgaria, croatia, czechia, denmark, estonia, finland, greece, hungary, ireland, italy, latvia, lithuania, luxembourg, poland, portugal, romania, slovakia, slovenia, spain, sweden | €150 |
| norway, switzerland | €150 |
| united kingdom, united states | no free shipping |
we currently ship to the countries listed above. checkout shows the options for your exact address. contact us if your address is not accepted.
where is my parcel?
check your parcel’s tracking information. cannot find it, or think your parcel is delayed, lost or damaged? email info@perceive-official.com with your order number.
we are responsible for delivery until you, or someone you chose to receive the parcel other than the carrier, receive it. any different rule required by law still applies. we will look into delivery problems with the carrier.
check your street, house number, any addition, postcode and country before paying. if you spot a mistake, contact us straight away. we will try to change it, but this may not be possible after shipping.
if a parcel comes back because the address was wrong or it was not collected, contact us. we will explain the next steps and any reasonable cost of sending it again before you agree.
will i pay import charges?
if you order from outside the eu, you may need to pay import taxes, customs duties or the carrier’s customs handling fee. unless checkout clearly says we have collected these charges, they are not included in our shipping price. your country’s rules determine the amount.
free shipping does not cover import charges. if you return an order, you may need to ask the customs authority or carrier directly about getting back charges you paid to them. your legal rights still apply.