SHIPPING POLICY

FAST & CAREFUL
delivery

Every order is packed with care in our Den Haag studio. Here's everything you need to know about how we ship your order.

DESTINATION ESTIMATED DELIVERY COST
Netherlands 1–2 business days €3,95 - free above €75
Belgium & Germany 2–4 business days €5,95 - free above €100
Rest of Europe 4–7 business days €9,95 - free above €150
United Kingdom 4–7 business days €12,95
United States & Canada 7–14 business days Calculated at checkout
Rest of World 10–21 business days Calculated at checkout
01

PROCESSING TIME

There are two types of orders at Perceive. In-stock items are packed and shipped within 1–2 business days, via DPD in NL and the EU, and PostNL or DHL for international orders. Pre-order items are screen-printed to order in our own studio, these take 1–2 weeks before shipping.

The product page always makes clear which applies. Orders placed on weekends or public holidays are processed the next working day.

02

TRACKING

The moment your order ships, you'll receive a tracking link by email (via DPD, or PostNL/DHL for international orders). You can also track your parcel on the Tracking page. If your tracking hasn't updated within 3 business days of your shipping confirmation, email us and we'll look into it.

03

CUSTOMS & DUTIES

For the United States and Canada, all import duties and taxes are calculated and paid at checkout, so your order arrives with nothing extra to pay on delivery. For other destinations outside the EU, local customs duties or import taxes may apply on delivery and are the buyer's responsibility. These are set by your country's customs authority and are outside our control.

04

SOMETHING WENT WRONG?

If your package is significantly delayed or appears to be lost, contact us at info@perceive-official.com with your order number. We'll follow up with the carrier and get back to you. We can't be held responsible for parcels confirmed as delivered but subsequently stolen.