All of our pieces are designed with an oversized fit for comfort and style. To find the right size, please refer to the size chart on each product page and check the model’s height and the size they are wearing for guidance. If you’re still uncertain, feel free to contact us, and we’ll be happy to help you choose the best size.

We accept the following payment methods for your convenience: Visa, MasterCard, American Express, Maestro, iDEAL, Bancontact, Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay, Clearpay, and Klarna.

If your order hasn’t been processed yet, we can easily modify or cancel it. Simply reach out to us with your order number and any relevant details here. If your order has already been processed, you can request a return or exchange.

Although rare, mistakes can happen. If you receive the wrong item, please contact us here, and we will sort it out promptly.

If your payment fails at checkout, try clearing your cache and cookies or using a different payment method. If you’re still facing issues, reach out to us for assistance.

Shipping times depend on your location. For estimated delivery times, please check our shipping policy and the product details.

We process and ship orders as quickly as possible once they are confirmed. During high-demand periods, this may take a bit longer than usual.

You’ll receive an email with tracking information as soon as your order ships, so you can follow its progress.

No, all taxes are covered by Perceive.

We want you to love your Perceive pieces. If the item is unused, unwashed, and in its original condition, you can return or exchange it. For more details, visit our Returns & Exchanges page.

You have up to 14 days after receiving your order to request a return or exchange.

Yes, returns and exchanges incur a fee. This fee depends on the return costs charged by the delivery service. For more information see our Return & Exchange Policy.

Once we receive your returned item, please allow up to 14 days for processing. You’ll receive an email notification once your refund is complete.

To ensure the longevity of your Perceive pieces, please follow the care instructions on the label.

While we ensure quality in every item, if you happen to receive a faulty product, we offer exchanges or returns. Please contact us immediately so we can assist you.