PRIVACY POLICY

Privacy Policy

Last updated: January 2026

Welcome to Perceive. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how Perceive Official (hereinafter "we", "us", or "our") collects, uses, and protects your information when you visit or make a purchase from https://perceive-official.com/.

By using our website, you agree to the terms of this Privacy Policy.

/ WHAT INFORMATION DO WE COLLECT?

When you visit or shop at Perceive, we collect the following data:

  • Personal Information: Your name, email address, phone number, and billing/shipping address.
  • Payment Information: We do not store your credit card details directly. All payment transactions are processed securely through Shopify Payments and our third-party payment providers.
  • Technical Data: Your IP address, browser type, and device information (collected automatically via cookies).
  • Order History: Details about products you have purchased from us.

/ HOW DO WE USE YOUR INFORMATION?

We use your data strictly to provide our services, including:

  • Order Fulfillment: To process payments, arrange shipping, and provide you with invoices and order confirmations.
  • Customer Support: To respond to your questions or resolve issues via our contact form or email.
  • Improvement: To analyze how our customers use the website so we can improve our user experience (e.g., via Google Analytics).
  • Marketing & SMS: If you have explicitly opted in, we will send you emails or SMS messages about new collections ("drops"), special offers, or brand updates. We use your provided phone number specifically to send these updates and cart reminders. You can unsubscribe at any time.
  • Fraud Prevention: To screen orders for potential risk or fraud.

/ SHARING YOUR INFORMATION

We never sell your personal information. We only share your data with trusted third-party partners who help us operate our business:

  • E-commerce Platform: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.
  • Payment Processors: Such as iDEAL, PayPal, Klarna, and Credit Card providers to process your payment.
  • Logistics Partners: Carriers (such as PostNL, DHL, UPS) to deliver your package to the correct address.
  • Analytics: Tools like Google Analytics to help us understand site traffic.

Note regarding SMS Data: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

/ DATA SECURITY

We take the protection of your data seriously. We use industry-standard measures to protect your information:

  • SSL Encryption: Our entire website is encrypted via Secure Socket Layer technology (you will see "https" and a lock icon in the URL bar).
  • Access Control: Access to personal data is limited to employees and partners who need it to perform their job.

/ COOKIES

Perceive uses cookies to ensure our website works correctly and to analyze traffic. When you first visit our site, we may ask for your consent to use non-essential cookies.

  • Functional Cookies: Essential for the website to function (e.g., remembering what is in your shopping cart).
  • Analytical Cookies: Help us understand visitor behavior anonymously.
  • SMS & Cart Tracking: Perceive Official's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

/ YOUR RIGHTS

As a European customer, you have specific rights regarding your personal data under the General Data Protection Regulation (GDPR):

  • Right to Access: You can ask what personal data we hold about you.
  • Right to Correction: You can ask us to correct incorrect or incomplete data.
  • Right to Erasure: You can ask us to delete your personal data ("Right to be forgotten"), provided we do not need it for legal reasons (such as tax records).
  • Right to Withdraw Consent: If you have subscribed to our newsletter or SMS list, you can unsubscribe at any time.

To exercise any of these rights, please contact us via the details below.

/ MOBILE TERMS OF SERVICE

Last updated: Jan. 27, 2026

The Perceive Official mobile message service (the "Service") is operated by Perceive Official (“Perceive Official”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Perceive Official’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Perceive Official through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Perceive Official. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Perceive or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Perceive Official mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Perceive or email perceive-official@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see the sections above in this Privacy Policy.

/ CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Perceive Official
The Hague, The Netherlands
Email: perceive-official@gmail.com
Or use our Contact Form.