terms & conditions.

who we are

perceive is a business owned by one person and registered in the netherlands as a sole proprietorship.

business and return address: looijerstraat 2, 2512 ck den haag, the netherlands.
kvk registration number: 42146962.
vat number: nl005533415b11.
email: info@perceive-official.com.
phone: +31 6 33838038.

your order

check the description, size information and whether an item is in stock or made to order before buying.

made-to-order means we print the item after you order. it does not automatically mean the item is personalised or cannot be returned.

we aim to describe our products accurately. colours can look different on different screens, but the item must still match its description and meet the quality you have a right to expect.

please give us the correct contact and delivery details. your order confirmation lists what you ordered and the amount charged. contact us if anything is wrong. we will not replace your choice with a different item or change an agreed price without asking you.

prices and payment

you can see the price, currency, taxes and shipping costs before you pay. prices include vat where the law requires it. our shipping policy explains import charges that are not collected at checkout.

you can pay using the methods available at checkout. your payment provider may have its own terms. these do not take away your rights when buying from us.

free-shipping amounts are based on the price of your items after discounts. check our shipping policy for the countries and amounts.

shipping and delivery

in-stock orders ship within 1–2 business days. made-to-order orders ship within 7 business days. if your order contains both, we send it together when everything is ready. business days exclude weekends and public holidays in the netherlands.

postnl delivery time comes after this and varies by country. we will contact you if we cannot meet the delivery arrangements we agreed. your rights if delivery is late or fails still apply.

we are responsible until you, or someone you chose to receive the goods other than the carrier, receive them. any different rule required by law still applies.

cancelling, returning and exchanging

tell us you want to cancel within 14 days after the day you receive your order. you then have another 14 days to send it back. if one order arrives in separate parcels, the first period starts after the last item arrives. you can also cancel before delivery.

sale items and standard made-to-order clothing are included. you can try an item on as you would in a shop. if you do more than needed to check it and this lowers its value, we may deduct that loss from your refund. this does not automatically remove your legal right to return it.

use account.perceive-official.com to submit a return or cancellation request. you can also email us or use the model form in our returns policy. a reason is optional. you do not need our approval to use your legal right to cancel.

you pay the return shipping when you change your mind. for an exchange, you pay to send the item back and to have the replacement sent to you. we confirm any shipping cost and price difference before you agree. exchanges depend on what is available.

we refund you within 14 days after you tell us you are cancelling. we can wait until we receive the items or proof that you sent them, whichever happens first. we refund the payment method you used unless you agree otherwise. we do not charge a refund fee.

if you return the whole order, we also refund the original standard delivery charge. any extra cost for a more expensive delivery option is not included. if you return only part of the order, the original delivery charge is not refunded.

if something is wrong

your item must match its description and have the quality and lifespan you can reasonably expect. if it does not, contact us. we will offer the solution required by law. this may be a repair or replacement, or a partial or full refund where you are entitled to one. we pay the necessary costs of fixing a valid problem.

there is no 48-hour deadline. your legal rights do not end after the normal return window. normal wear or damage from misuse is not a manufacturing fault, but an item that wears out too soon may still be covered by your legal rights.

complaints

email info@perceive-official.com with your order details and explain the problem. we aim to reply within 1–2 business days. if we need more time to investigate, we will explain the next steps. you can also call or write to us using the details above.

our designs and content

our original branding, designs and website content belong to perceive or their other rights holders. buying a product does not transfer those rights to you. any use allowed by law is still allowed.

privacy and applicable law

our privacy and cookie information explains how we use personal information. agreeing to these purchase terms does not mean you agree to optional marketing or tracking.

dutch law applies. you also keep any consumer rights that must apply under the law of the country where you normally live. these terms do not remove responsibility that we must accept by law or limit your right to go to a court that the law allows you to use.