your data & rights.
last updated: october 2026who we are
Perceive ("we", "us", "our") runs perceive-official.com. perceive is responsible for the personal data used through this website and our store.
Perceive kvk 42146962 vat NL005533415B11 Looijerstraat 2, 2512 CK The Hague, The Netherlands +31 6 33838038 info@perceive-official.com
what we collect
depending on how you use our store, we may collect:
you provide most of this data when you order, create an account, contact us, request a return or join our newsletter. other data is collected through the website, cookies and the services listed below. if you do not provide the information needed for an order, we may not be able to process or deliver it.
our store is not aimed at children under 16 and we do not knowingly collect their data.
how we use your data
we use your data to take payment, prepare and deliver orders, handle returns, answer questions and provide customer accounts. this is needed to perform our agreement with you.
we also use data to keep the store secure, prevent fraud and improve our service where this is in our legitimate interests. we keep records when the law requires it. we use optional analytics, advertising cookies and email marketing only when we have your consent or another valid legal basis. you can withdraw consent at any time.
perceive does not use your data to make decisions with legal or similarly important effects based only on automated processing. payment providers may run their own automated fraud checks under their own privacy rules.
who we share it with
we do not sell your personal data for money. we only share data when needed to run the store, complete your order or use a service you have chosen. these services may include:
- shopify - store, checkout, customer accounts, forms, email and other shopify services
- myparcel and postnl - shipping, tracking and returns
- payment providers shown at checkout - payment processing and fraud checks
- track123 - order tracking
- judge.me - product reviews
- greenspark - impact linked to orders
- google analytics and meta - analytics and advertising, only where your cookie choice allows this
- professional advisers and authorities - only where this is needed or required by law
each provider receives only the data needed for its service and handles it under its own terms and privacy rules. some providers may also act as an independent controller for parts of their service.
how long we keep it
we keep data only for as long as we need it. order, invoice and payment records that form part of our tax administration are normally kept for 7 years. newsletter data is kept until you unsubscribe. customer account data is kept until the account is deleted or it is no longer needed. other data is deleted or anonymised when it is no longer needed, unless the law or an ongoing claim requires us to keep it longer.
international transfers
some providers may process data outside the european economic area. when this happens, the transfer must use a valid safeguard, such as an adequacy decision or standard contractual clauses. you can contact us if you want more information about a transfer.
cookies and tracking
essential cookies help the store, cart, checkout, customer account and security work. these do not need your consent. with your consent, google analytics may help us understand how the website is used and the meta pixel may help us measure and show ads.
you can accept, reject or change optional cookies through our cookie banner. you can also block or delete cookies in your browser, but this may stop parts of the store from working properly.
your rights
depending on the situation, you can ask to access, correct, delete or restrict the use of your data. you may also have the right to receive a copy in a portable format or object to how we use it. you can withdraw consent at any time. this does not affect anything already done before you withdrew it.
to use these rights, email info@perceive-official.com . we may ask for information to confirm your identity. we will normally respond within one month.
you can also make a complaint to the dutch data protection authority at autoriteitpersoonsgegevens.nl .
contact
questions about this policy, your personal data or your rights? contact perceive at info@perceive-official.com . we aim to reply to normal questions within 1–2 business days.
we may update this policy when our store, services or legal duties change. the date at the top shows when it was last updated.